General Conditions Applicable to Returns

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a  returns policy which allows you to return delivered items to us for any reason up to 14 days after the delivery of your Order.

In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 14 days of Order receipt with the following conditions:

• Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents). Shoes must be in brand-new condition and without any damage.
• Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned. Swimwear must have the original hygiene liner attached.
• The return must be accompanied by the original Order confirmation.
• Please note, beauty items, grooming items, underwear and earrings cannot be returned.

Zone 1, Zone 2, Zone 3 -  in country for refused and returned shipments 

All orders 100 AED