There are several possible reasons why your payment was declined. This could be due to a mismatch between the CVV number and your card, an incorrect card number, or insufficient funds in your account. If any of these issues occur, you will receive an immediate message on your order review screen.

If the problem continues, we recommend contacting your bank to determine if there are any problems with your card.

If you would like to modify the timing or date of your order delivery, simply contact our Customer Care team, and they will assist you in fulfilling your request.

To cancel your order, follow these steps:

1. Please contact our Customer Care team with your full name and order number.
2. If your order has not been shipped, we will be able to cancel it for you.
3. If the payment for your order has already been deducted from your account, a refund will be processed within 7-10 working days.

However, if your order has already been processed and shipped, please wait for the delivery to be completed. After receiving the order, you can schedule a return inside your Customer Account.

We apologize for the inconvenience. To resolve this issue, please contact our Customer Care team and provide them with your Order ID and the correct address. We will investigate your request and respond within 4 working days to assist you further.

Tracking your order is a simple process. Follow these steps:

1. Select "Customer Account" and then choose "My Orders."
2. In the "Orders" section, you will be able to see the status of your order.

• If the status is "Ordered," it means your order is yet to be shipped.
• If the status is "Shipped," it means your order is in transit.
• If the status is "Delivered," it means your order has been successfully delivered.

By checking the status of your order in the "Orders" section, you can easily track its progress.

Please reach out to our Customer Care team. They will assist you in making the necessary changes. However, please note that if your order has already been shipped or if you made the purchase using PayPal, it may not be possible to modify the delivery address. In such cases, we recommend contacting our Customer Care team for further assistance and guidance.

•  UAE, Saudi, Kuwait, Oman, Bahrain, free delivery is available for orders with a total value exceeding 1000 AED.
• For orders below 1000 AED:
• In Dubai next-day and 2-3 day delivery incur a fee of 25 AED.
• In Dubai same-day delivery carries a fee of 35 AED.
• UAE, Saudi, Kuwait, Oman, Bahrain - 80 AED 

For a more detailed shipping cost worldwide, please see the information on the Delivery & Returns page.

UAE: In Dubai, we offer same-day and 2-3 day delivery across the UAE.

KSA: Delivery to Saudi Arabia takes approximately 3-6 working days.

Oman: Delivery to Oman typically takes around 2-4 working days.

Kuwait: Delivery to Kuwait generally takes about 5-7 working days.

Bahrain: Delivery to Bahrain usually takes around 2-4 working days.

Qatar: Delivery to Qatar typically takes approximately 3-6 working days.

Please note that these are estimated timelines and actual delivery times may vary depending on factors such as location, customs clearance, and any unforeseen circumstances.

For a more detailed shipping cost worldwide, please see the information on the Delivery & Returns page.

1. Contact our customer care team between 10am and 10pm via WhatsApp or email at hello@toomuch.ae. They will assist you in resolving the issue.
2. Our shipping policy states that all orders are delivered either on the same day or the next day, depending on the time of order, your delivery location, and the items you have selected. For more detailed information, please refer to our Shipping Policy.

1. Once your order is processed, you will receive a tracking number via SMS or by email.
2. You can use this tracking number to track your order or for contacting our customer care team between 10am and 10pm through WhatsApp or email at hello@toomuch.ae. They will provide you with the necessary information and updates on your order.

If you require any further assistance or have any other concerns, please reach out to our customer care team.

1. Visit the Customer Account page and initiate the return process.
2. Ensure that the item is returned in the same condition as you received it.
3. The return should be initiated within 14 days of receipt to be eligible for a full refund, not including any applicable original order delivery charges, cash handling fees, taxes, and duties.

1. Go to the Contact Us section.
2. Send us an email that includes your order number, as well as the name and number of the missing item.
3. Our team will investigate your request and respond within 2-3 business days.

We apologize for any inconvenience caused and appreciate your patience as we work to resolve these issues.

We apologize for the inconvenience caused by not receiving an order confirmation despite the deduction of the amount. Please follow these steps:

1. Wait for approximately 10 minutes as there may be a delay in our system.
2. If you still haven't received the confirmation email along with your invoice, please proceed to contact our Customer Care team.
3. Visit the Contact Us page to get in touch with our Customer Care team.
4. Inform them about the issue you're facing and provide them with relevant details.
5. Our Customer Care team will assist you further in resolving the problem.

We appreciate your patience, and our team will work towards ensuring that the issue is resolved promptly.

We apologize for the inconvenience caused by not receiving an order confirmation despite the deduction of the amount. Please follow these steps:

1. Wait for approximately 10 minutes as there may be a delay in our system.
2. If you still haven't received the confirmation email along with your invoice, please proceed to contact our Customer Care team.
3. Visit the Contact Us page to get in touch with our Customer Care team.
4. Inform them about the issue you're facing and provide them with relevant details.
5. Our Customer Care team will assist you further in resolving the problem.

We appreciate your patience, and our team will work towards ensuring that the issue is resolved promptly.